What is QCoreTalk?
QCoreTalk is QCoreT’s telephony and messaging platform: DIDs, SIP/WebRTC softphone, SMS, prepaid balance, call data (CDR), and APIs — built for call centers and for teams that live inside QCoreTSuite.
Use the browser softphone (secure WebSocket) or classic SIP clients. Everything is designed so operations, sales and support can talk to customers without juggling separate carrier portals.
Call center focus: numbers, reputation and control
Numbers & provisioning
- Purchase and assign DIDs for inbound and outbound campaigns.
- Map numbers to queues, IVRs, agents or AI agents.
- Keep inventory of numbers by brand, campaign or country.
Spam & registration hygiene
- Review spam / reputation signals before and during campaigns.
- Register and document numbers properly so carriers and STIR/SHAKEN-style trust stay healthy.
- Reduce “spam likely” labels that kill answer rates.
Operations data
- CDR and call history for billing, QA and coaching.
- Agent presence, extensions and queue performance.
- SMS send logs alongside voice activity.
- API access for custom dashboards and automations.
QCoreTDialer: outbound at scale
QCoreTDialer is the predictive / progressive dialer sibling that sits on the same telephony backbone as QCoreTalk. It is built for high-volume outbound:
- Load lead lists and pace dials according to agent availability.
- Connect answered calls to live agents or hand off to AI.
- Track dispositions, talk time and campaign KPIs.
- Reuse the same numbers, spam controls and CDR data from QCoreTalk.
Together, Talk + Dialer give you inbound service and outbound acquisition on one stack — then QCoreTSuite can store the CRM outcome of every conversation.
No-code AI agents (answer, book, dial)
Configure AI voice agents with a simple setup — no code required.
Inbound AI receptionist
- Answers the call with your script and brand voice.
- Qualifies the caller and captures key data.
- Schedules appointments on your calendar / booking rules.
- Escalates to a human agent when needed.
Outbound AI for leads
- Calls your lead list automatically.
- Delivers offers, reminders or surveys.
- Books meetings or updates CRM dispositions.
- Works with Dialer pacing for larger campaigns.
You define prompts, business hours, transfer rules and calendar targets in configuration screens — not in custom code. Transcripts and recordings stay available for QA and training.
Softphone, SMS and suite integration
- WebRTC softphone in the browser; SIP for desktop softphones.
- Click-to-call from QCoreTSuite customer cards and opportunities.
- SMS sending for OTP, reminders and campaigns.
- Self-service signup portal and API keys for integrations.
Next step
Ready to put QCoreTalk to work?
We help you size, deploy and connect the rest of the QCoreT ecosystem.