What is QCoreTSuite?
QCoreTSuite is the operational core of QCoreT: a full Odoo 17 Community ERP with an omnichannel Contact Center built in. It is not “just accounting” or “just CRM” — it is where your team sells, supports customers, collaborates on files, and runs day-to-day operations.
Each customer gets a dedicated environment (for example your-company.qcoret.com) or a self-hosted deployment, with centralized release updates from QCoreT.
Who it is for
- SMBs and growing companies that want sales, support and operations in one system.
- Support and sales teams that receive WhatsApp, email, calls and social messages in a single inbox.
- Resellers and partners who need a production-ready, white-label ERP + contact center stack.
Omnichannel Contact Center
- Unified inbox for WhatsApp (API / QR), Facebook, Instagram, SMS, email and voice.
- Conversation threads, agent assignment and real-time sync.
- Embedded webmail plus universal IMAP for corporate mailboxes.
- Live chat and CRM lead capture from the website.
- Softphone inside Odoo via QCoreTalk (WebRTC click-to-call).
- Call history / CDR linked to customers and opportunities.
- Helpdesk with customer portal and SLA-friendly workflows.
- Calendar booking links for appointments without back-and-forth.
CRM, automation and AI
- Kanban pipelines with stage robots / automations (notifications, field updates, assignments).
- Custom fields and business rules tailored to your process.
- AI chat and usage credits to assist agents and internal users.
- Mass mailing and SMS campaigns when you need outbound reach.
Drive, OnlyOffice and collaboration
QCoreTSuite includes a full collaboration layer so documents and teamwork stay inside the same product:
Drive & documents
- Drive file explorer: folders, uploads, sharing and permissions.
- OnlyOffice editors in the browser — Word, Excel and PowerPoint without leaving Odoo.
- Document hub for company files tied to projects and teams.
Team collaboration
- Internal social feed, mentions and reactions.
- Workgroups / teams with shared spaces.
- Tasks, wiki-style knowledge and activity streams.
- Recordings and attachments next to the conversations that matter.
ERP modules you already expect
Because it is Odoo 17, you also get the classic ERP surface — sales, inventory, accounting-ready flows, website/shop, eLearning (slides), and more — extended with QCoreT branding, updates and contact-center modules.
- Sales, CRM and website commerce when you need a storefront.
- Inventory and stock-aware website flows.
- Loyalty / wishlist options for commerce scenarios.
- Remote “Check / Apply update” from Settings → QCoreTSuite (no SSH required for clients).
How it is delivered
Provisioned from QCoreT Cloud (dedicated Cube-class servers) or installed on your infrastructure. Typical stack: branding, WhatsApp gateway, collaboration + OnlyOffice, and the QCoreTalk bridge for voice.
Next step
Ready to put QCoreTSuite to work?
We help you size, deploy and connect the rest of the QCoreT ecosystem.